1. Introduction
Fivos Group, Inc. may disclose Personal Data and other information as follows:
- Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with any third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including platform providers, phone companies, and other vendors who assist in delivering text messages.
- Additional Disclosures – Affiliates: We may disclose Personal Data to our affiliates or subsidiaries; however, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
2. Purpose of SMS Notifications
Our SMS notifications are designed to:
- Remind you of your scheduled visits.
- Inform you of upcoming services, payment reminders, and other essential notifications related to Fivos Group, Inc.
3. Opt-In and Consent
By providing your phone number and opting into our SMS notifications, you confirm that you are the owner or authorized user of the phone number provided. You consent to receive recurring automated text messages (SMS, MMS) regarding scheduled visits, service updates, offers, and other important notifications.
Consent is not required to make any purchase from us. Message frequency may vary, but you can generally expect 1–5 messages per week.
4. Opt-Out Instructions
Your consent to receive automated texts is voluntary. You may opt out at any time:
- Reply “STOP,” “END,” “CANCEL,” “UNSUBSCRIBE,” or “QUIT” to any SMS message from us.
- Email unsubscribe@fivosgroup.com with your opt-out request.
After opting out, you will receive a final confirmation message. No further messages will be sent unless you re-enroll.
5. Help and Support
If you are experiencing issues with our SMS notifications or need assistance, you can:
- Reply “HELP” to any message.
- Email support@fivosgroup.com.
6. Message and Data Rates
Standard message and data rates may apply for any messages sent to you or from you. Please consult your mobile service provider for details regarding your text or data plan.
7. Privacy and Data Security
We value your privacy and are committed to protecting your personal information. Your data will be used solely for the purposes described in this policy, such as managing service appointments, processing payments, and ensuring proper communication.
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only as required by law, for billing and payment processing, or to fulfill contractual obligations.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. After this period, your data will be securely deleted or anonymized.
9. Compliance with Regulations
We comply with all relevant laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. Our practices ensure you can easily manage your preferences, with clear instructions for opting in or out.
10. Indemnification
You agree to indemnify, defend, and hold us harmless from any privacy, tort, or other claims— including claims under the TCPA or state equivalents—arising from your voluntary provision of a telephone number not owned by you and/or your failure to notify us of changes to your mobile number.
11. Participation Requirements
To participate in our SMS notifications service, you must:
- Be 18 years of age or older.
- Own a wireless device capable of two-way messaging.
- Be a subscriber to a wireless service with text messaging capabilities. Note: Not all mobile carriers support this service.
12. Dispute Resolution and Arbitration
By using our SMS notifications service, you agree to resolve any disputes with us on an individual basis, not as part of any class or representative action. You waive your right to a jury trial and agree that any claims will be resolved through final and binding arbitration.
If you do not agree to these terms, please do not participate in the service.
13. Miscellaneous
You warrant and represent that you have the necessary rights, power, and authority to agree to these Terms and Conditions and that your participation does not violate any other contract or obligation.
If any provision of this Agreement is found unenforceable or invalid, the remaining provisions will remain in full force and effect.
We reserve the right to modify these Terms and Conditions at any time. Updates will be communicated via SMS or email, and continued participation constitutes acceptance of the modified terms.
14. Contact Information
If you have any questions or concerns, please contact us:
- Email: support@fivosgroup.com
- Phone: 864-794-4851
- Mailing Address: Fivos Group, Inc. 128 Millport Circle, STE 216 Greenville, SC 29607
